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The FCC has provided governments an unprecedented opportunity to
deliver information and services to citizens by designating specific
N-11 dialing codes for government related information delivery.
2-1-1, 3-1-1 and 5-1-1 are all attaining a higher level of maturity in
the United States and they will continue to become a more critical and
integrated component of continued customer relationship management (CRM)
and cost takeout opportunities for governments. This work
group's goal is to establish a high level collaborative initiative,
where governments who have successfully deployed N-1-1 solutions can
share best practices and lessons learned with those who are now
considering such initiatives and develop a deployment model which
allows for these N-1-1 solutions to become an integrated component of
government's future e-CRM initiatives.
Board Liaisons:
Dan Combs, Global Identity Solutions
Helene Heller, New York City Housing Authority
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