Workgroup papers... listed by year
See all papers listed alphabetically
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Challenges in Managing Records in the 21st Century |
This paper addresses the real world dilemmas of what a government records is and the task of its lifecycle management by proposing a working definition of a record, discussing the challenges of managing records, and identifying a set of best practices recommendations. |
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Developments in Performance-Based Procurement for Technology |
This paper introduces the concept of performance-based contracting and how it works. In addition, examples of how local governments are beginning to work PBC elements are discussed. Finally discussion on how performance-based contracting can affect what happens once a contract is awarded is also addressed. | |
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Effectively Managing the Discovery of Electronic Records |
The advent of the electronic record keeping has increased the cost and annoyance associated with discovery. This paper will address this new reality. It will discuss how civil discovery rules treat electronic records and how the very nature of electronic records creates unforeseen burdens in light of these rules. Recent developments in the apportionment of the heavy costs of electronic discovery both in federal and state courts will also be addressed. | |
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Effectiveness Through E-Payments: Current Learning and Suggested Best Practices |
In May of 2004, the NECCC called for nominations for the Effectiveness Through E-Payments Awards. To be eligible, projects must have been implemented an electronic payment or receipt application by April of 2004; demonstrated revenue maximization, costs savings or cost containment; and presented the opportunity to be replicated by other governmental entities. The overall award winner was New York City NYCServe ePayment Project. | |
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Identity Management: Are We All On The Same Page? |
Identity Management can include securely managing identities from identity theft, managing the dormant and orphaned accounts that may still be open/available for misuse in an organization, improving organizational efficiency by introducing administrative simplification, meeting regulatory and auditing requirements, and managing routine growth and constraints that may occur in the government sector. This document will discuss the impacts of on different business units by the role of identity management and then showcase a number of case studies from the public sector. | |
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N-1-1 Information Delivery for Citizens |
This document is written as a handbook for the government executive who is considering an initiative to deploy either one or many N-1-1 solutions. It is the goal of this paper to provide best practices, lessons learned, and specific case studies as background and valuable information as the executive begins to undertake such an important initiative. The handbook is divided into the following areas: 1) strategic goals and objectives, 2) governance, 3) technology, 4) deployment and 5) communications and outreach. |
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Enterprise Identity and Access Management: the Rights and Wrongs of Process, Privacy and Technology |
The success of enterprise identity and access management in a government setting requires the acknowledgment of key concerns and challenges that must be resolved. The organizational culture of each agency must be considered and respected. This document explores the policy dialog, describing the opportunities, processes, technologies and risk of deploying an enterprise identity and access management solution for state governments. | |
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Governing Modern Technology Initiatives: The "X" Factor |
Government agencies and departments are increasingly recognizing the need to work together across their traditional boundaries to deliver government services in a mode that is referred to as cross boundary integration. This document is intended to help government agencies participating in or considering launching cross boundary projects to define an effective cross boundary governance model. Cross boundaries leaders need to put as much effort into planning a governance model as they do planning the XB solution - a step that will significantly improve the overall chances for success. | |
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Identity Infrastructure |
Public reliance on "old world" approaches to identity functions makes identity theft and fraud an extremely lucrative endeavor. Technology fixes such as better card technology can be applied to make them harder to defraud. These are the relatively easy things to do, but they are also short-term and relatively ineffective solutions. A more comprehensive solution is to be found in designing and implementing an identity infrastructure to meet our functional needs. This paper will explore thought provoking look at current and future functional identity needs and what will be necessary to meet them. | |
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Maximizing Revenues and Saving Costs Through E-Government: Success Stories in the Public Sector |
E-Government initiatives continue to be enormously popular across all levels of government. The NECCC has been tracking the evolution of e-commerce and e-government initiatives, and publishing white papers for several years. NECCC has collected examples of e-government projects that demonstrate the type of business case that will be necessary to be successful. These examples are intended to help organizations in reviewing and planning their respective e-government initiatives. | |
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Vision of Government: Cross Boundary Integration |
Cross boundary integration will redefine the way citizens and businesses relate to their government. Although great progress has been made, there is much to be done. This paper recommends that governments identify opportune communities of interest where teams can be formed to formulate a plan, identify a champion and contribute to the growing base of XBI collaborations. |
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Creating and Maintaining Proper Systems for Electronic Record Keeping |
E-government is changing the way government conducts business and captures evidence of that business. Whether government agencies are delivering services via the Internet or just keeping track of contacts through a Web-based database, a range of electronic records challenges and opportunities emerge. This paper discusses those challenges and opportunities, and provides a flexible framework for making the most of new information systems for managing electronic records |
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Electronic Payments Primer |
In the NECCC Electronic Payments Primer, you will learn about electronic funds transfer, various types of payments, and how they work. You will find suggestions for applications that are appropriate for each payment type. Furthermore, the primer explains how payment cards and virtual payment systems work while highlighting their benefits and challenges. |
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E-Procurement: Failure to Implement, Not an Option! |
Prior to the Internet, procurement functions were thought by many to be contentious, mundane processes of the overall enterprise. Most organizations had separate procurement offices, or preferred to assign people within the individual departments to specific purchasing tasks. |
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Hey! Where Did the Good Ole "Dotted Line" Go? |
This paper is designed to identify the beginnings of the electronic signature revolution, and provide up to date trends in digital signature e-government applications as well as legal trends in the validity of what constitutes a true, binding electronic signature when used in a contract. |
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Identity Management |
The purpose of this identity management white paper is to educate government and non-government decision-makers about identity management; identify approaches to achieving identity management; suggest an appropriate role for state governments in identity management; and provide a contribution to, and stimulus for, further dialogue regarding identity management and the role of government in it. |
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Management of Electronic Transactions and Signed Records |
This document is intended to provide guidance for state agencies concerning the risks involved in the creation and maintenance of transactions and signed electronic records, and issues to consider when determining how such records should be retained over time. |
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Managing e-Mail |
This document offers agencies models that can be adapted to establish policies and procedures for effective e-mail use and management. It is divided into three chapters: a model e-mail use policy, a model retention schedule, and a model user’s manual. The chapters are written for e-mail users, rather than administrators who are developing policies for implementation. |
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ROI Lessons Learned for e-Commerce or e-Government Projects |
This paper attempts to outline what governments are doing to justify their e-commerce or e-government investments, trends for determining a project’s ROI, as well as the rationale behind requiring ROI justification. Information gathered from both successful and not so successful projects is summarized in order to provide the reader with the tools needed to increase the probability an e-commerce or e-government project. |
2001 Workgroup Papers...
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Access and Multi-lingual Content Management for e-Government |
This white paper addresses a combination of two issues facing agencies purchasing electronic and information technology that is accessible to employees and the members of the public: multi-lingual content management is important for states with large ethnic diversities, while Section 508 clarifies accessibility requirements. |
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Application Sharing: Best Practices and Lessons Learned |
Since many services conducted by government have similarity, application sharing should be considered both at the intergovernmental level and the intragovernmental level. The concept has been broken down into four categories: Sharing of Code, Sharing of Components, Sharing of Services, and Sharing of Computing. |
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Building Citizen Trust and Confidence with Web Site Branding |
As government entities at all levels seek to meet citizen demand for providing access to government information and services on the internet, citizens expect governments to protect their interests, including providing assurances that information and assets are controlled and secured, access is easily available to the masses, and personal information is protected. |
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Citizen Expectations for Trustworthy Electronic Government: An Assessment and Framework for State Policy Makers and Information Technology Providers |
Establishing and maintaining processes that are interdisciplinary from the technical, audit, policy, and legal standpoint, in both the development and operation of information systems and electronic government will go a long way towards hindering a cyber terrorist attach on government systems, records and transactions. |
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Consumer Privacy Protections on the Internet |
Part I of this paper catalogs existing federal statutes, regulatory initiatives, policies and practices that affect online privacy issues and outlines major online privacy protection bills currently under consideration. Part II addresses a broad sampling of existing as well as proposed state laws, policies and practices that impact the use and distribution of personal information through the online medium. |
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Developing Justification and Support for e-Government Projects |
In an environment were State budgets are shrinking and agencies are competing for funding for technology initiatives, a business case can provide agency executives with the business and financial justification that can secure the support and funding required to build e-Government applications. |
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Economic Development and the New Economy: Using e-Government Capabilities to Competitive Advantage |
Information technology has wrought a fundamental change in our society's economy. Online business transactions have so completely eliminated common barriers to competition that definition of both the playing field and the players must be recast to encompass the globalization of access to labor, products and services and to the view that intellectual capital is now the key natural resource to a successful business enterprise. |
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Electronic Records Management Guidelines for State Government |
Practical guidelines that provide a general direction on how state government agencies can ensure the authenticity, integrity, security and accessibility of electronic records (e-records). |
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E-Procurement Funding Models and Measurements for Success |
There are three primary funding models for e-procurement system implementation: the traditional acquisition model, the self-funding model, and the hybrid-funding model. Tangible benefits from each include the ability to introduce, increase, and improve strategic sourcing on indirect and direct commodities; the ability to reduce resource currently in paper and manually based procurement process through improved payment process and decreased cycle time, the opportunity for increased auditing and automated accountability and tracking from start to finish, and increased and more sophisticated reporting functionality. Intangible benefits include the ability to improve and introduce commodity and vendor management, reduced turnaround and improved throughput, improved trending of cost-center spending, improved visibility of price changes, and improved spending controls and employee compliance. |
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Framework for Electronic Signature Reciprocity |
The different signing processes available to form electronically signed electronic documents provide varying levels of certainty and flexibility when identifying and attributing a signature to an individual and assuring the integrity of both the document and the signature. These variations suggest a need for defined levels of trust to establish the extent to which a state government or other entity can assume that an electronically signed electronic record (e-record) received from another state has authenticity, integrity, and reliability. |
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Impact of Electronic Signatures on Security Practices for Electronic Documents |
Electronic signatures introduced by e-Sign and UETA create new security challenges for maintaining public records integrity. This paper discusses those challenges and introduces a document classification scheme, a best practice state governments can adopt to help them fact the security challenges of e-Sign and UETA. |
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Interoperable, Practical and Remarkable e-Government: When, Why and How to Put Reusable XML Components to Work with Web Services |
XML-driven web services can create the dynamic framework that lowers the dollar, time, and manpower investments to enable online transactions, especially for environmental agencies and their business constituents. |
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Is the Lack of e-Procurement Standards a Barrier to Implementation |
Individual state and local governments are involved in creating and/or implementing electronic marketplaces as a means to improve the effectiveness of the bidding process, as well as a means to process purchase transaction for goods and services under contract and on the open market. Reduced acquisition costs, broader catalog availability, more dynamic pricing, improvements in government reporting, approval and spending controls as well as increased vendor and government efficiency are among expected benefits. The focus of this paper is primarily on the e-procurement catalog portion of the systems and addresses the business (versus purely technical) issues. |
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m-Government: The convergence of Wireless Technologies and e-Government |
Today, use and development of "wireless to the web" technology is reaching a critical mass and we are witnessing an explosion in the use of wireless Internet appliances, including Internet-ready mobile phone and Personal Digital Assistants (PDAs). Wireless technologies will improve public access to government information and services and also enable government workers. |
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PKI Model Certificate Policy |
This document defines four Certificate Policies: two for Digital Signature certificates, one for Notary Digital Signatures and one for confidentiality/Encryption certificates. |
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Recommendations for e-Sign Infrastructure, Policy Management and Governance in the States |
A single enterprise-level (state-level) authority for the collection, distribution, and enforcement of all related electronic signature policies will increase the likelihood of efficient, and effective authentication, encryption, and awareness of the signing act's legal significance and transferability over time. |
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Record Retention Analysis Under e-Sign |
e-Sign record retention provisions allow state regulatory agencies to set performance standards for electronic records that law, rules, or regulations require private entities to retain. This paper is designed to explain e-Sign's impact on the authority of states to require that private parties retain written records of certain transactions. |
2000 Workgroup Papers...