Project Information Collection

Projects reported using this form should involve online two-way transactions, either financial or otherwise, as opposed to one-way delivery of information or generic requests for forms or information. These projects may or may not utilize some type of electronic authentication technology, such as digital signatures, passwords, or secure web sites. We are interested, for this survey, in projects that are not related to electronic procurement or purchasing. We encourage you to forward this form to any individual or department within your government agency that is coordinating such electronic commerce projects, and fill out as many as needed, so we may collect as much information as possible.

1. What is the name of the service, application, or pilot project:

2. Please provide a brief description of the project, including a description of basic type of transactions (tax filing, vehicle registration, etc.), and the participants (employees, citizens, other governments, businesses, etc.):

3A. What were the main factors that initiated or led to this project?

Legislative Initiative
Customer/Constituent Demand
Internal Initiative to Provide Higher Service Quality
Internal Initiative to Reduce Cost
Other? (go to 3B)

3B. Please describe:

4. Is the project:

1. fully implemented
2. partially implemented
3. pilot phase

5. Timeline (start and end dates, major milestones):

6. Total potential/expected customers or constituents for the service:

7A. How many transactions (approximate) have been conducted to date using the service?

7B. How many transactions per year are expected when fully deployed?

8A. Do you, or will you, require that the participants be authenticated?

1. Yes
2. No (go to 9A)

8B. If so, are you using:

1. ID and Passwords or PINs (go to 8C)
2. Digital Signatures/Certificates (go to 8D)
3. Other Processes/Technologies (go to 8E)

8C. Is the user login session encrypted (i.e. SSL)?

1. Yes
2. No

8D. Please describe the identity-proofing process (photo ID? biometrics? etc.) and how the certificate is issued (software? US Mail?):

8E. If using Other Processes/Technologies, please describe:

9A. Does the website or other online system include a disclaimer, notice, policy (including a privacy policy) or other terms and conditions governing the use of the service?

1. Yes
2. No (go to 10)

9B. Please provide the URL or other way to access this material (statute cite, etc.):

9C. How, if at all, is it assured that these terms will be enforceable:

Statute or Regulation specifically governs the terms of use of the online service;
Users sign paper agreement or contract;
Users must click button or other process to signify assent;
Users are put ''on notice'' of the terms via a link or other notice on the site;
Other?

9D. Please describe:

10. Do you have a business case analysis for this project in terms of: Projected Savings; Cost/Benefit Analysis (CBA); Return on Investment (RoI), Total Economic Impact (TEI), or other quantifiable measures? Are there "soft" non-dollar service quality measures? Describe the parameters of the analysis and the resulting value proposition for your state and/or constituency:

11A. Does the application or pilot project include the online payment of fees by the user? (e.g.: registration fee, tax payment, traffic fine)

1. Yes
2. No (go to 12A)

11B. What forms of payment are used:

1. Electronic Funds Transfer (EFT)
2. Credit Card
3. ATM Card
4. Credit Push
5. Check (i.e. ''e-check'')
6. Other?

11C. Please describe:

12A. Contact Information for this Project or Pilot:

Department or Agency:
Contact Name:
Telephone:
E-Mail:

12B. Is there a publicly-accessible website to get more information about the project or pilot:

1. Yes
2. No

12C. If yes, please provide the URL:

If you are unable to complete the survey online, please download the form from the previous page and follow instructions. Direct questions about the survey to Kara LaPierre, Director of Operations, NECCC - Kara@ec3.org. Please direct work group questions to Kara or to Daniel Greenwood, Chair - dan@civics.com, or David Moon, Board Liaison - dmoon@gov.state.ut.us.

Thank you for taking the time to complete this survey. Select Submit Survey now to send your responses to us.