Enterprise Electronic Government: e²Gov

This white paper presents and encourages a proactive approach to e²government, and urges governmental leaders to recognize that their constituents and clients aren't waiting for the services - they find them every day in the private sector and are assuming their government agencies also have such services available.

Access and Multi-lingual Content Management for e-Government

This white paper addresses a combination of two issues facing agencies purchasing electronic and information technology that is accessible to employees and the members of the public: multi-lingual content management is important for states with large ethnic diversities, while Section 508 clarifies accessibility requirements.

Application Sharing: Best Practices and Lessons Learned

Since many services conducted by government have similarity, application sharing should be considered both at the intergovernmental level and the intragovernmental level.  The concept has been broken down into four categories: Sharing of Code, Sharing of Components, Sharing of Services, and Sharing of Computing.

Building Citizen Trust and Confidence with Web Site Branding

As government entities at all levels seek to meet citizen demand for providing access to government information and services on the internet, citizens expect governments to protect their interests, including  providing assurances that information and assets are controlled and secured, access is easily available to the masses, and personal information is protected.

Citizen Expectations for Trustworthy Electronic Government: An Assessment and Framework for State Policy Makers and Information Technology Providers

Establishing and maintaining processes that are interdisciplinary from the technical, audit, policy, and legal standpoint, in both the development and operation of information systems and electronic government will go a long way towards hindering a cyber terrorist attach on government systems, records and transactions.

Consumer Privacy Protections on the Internet

Part I of this paper catalogs existing federal statutes, regulatory initiatives, policies and practices that affect online privacy issues and outlines major online privacy protection bills currently under consideration.  Part II addresses a broad sampling of existing as well as proposed state laws, policies and practices that impact the use and distribution of personal information through the online medium.

Developing Justification and Support for e-Government Projects

In an environment were State budgets are shrinking and agencies are competing for funding for technology initiatives, a business case can provide agency executives with the business and financial justification that can secure the support and funding required to build e-Government applications.

Economic Development and the New Economy: Using e-Government Capabilities to Competitive Advantage

Information technology has wrought a fundamental change in our society's economy.  Online business transactions have so completely eliminated common barriers to competition that definition of both the playing field and the players must be recast to encompass the globalization of access to labor, products and services and to the view that intellectual capital is now the key natural resource to a successful business enterprise.

Electronic Records Management Guidelines for State Government

Practical guidelines that provide a general direction on how state government agencies can ensure the authenticity, integrity, security and accessibility of electronic records (e-records).

E-Procurement Funding Models and Measurements for Success

There are three primary funding models for e-procurement system implementation: the traditional acquisition model, the self-funding model, and the hybrid-funding model.  Tangible benefits from each include the ability to introduce, increase, and improve strategic sourcing on indirect and direct commodities; the ability to reduce resource currently in paper and manually based procurement process through improved payment process and decreased cycle time, the opportunity for increased auditing and automated accountability and tracking from start to finish, and increased and more sophisticated reporting functionality.  Intangible benefits include the ability to improve and introduce commodity and vendor management, reduced turnaround and improved throughput, improved trending of cost-center spending, improved visibility of price changes, and improved spending controls and employee compliance.

Framework for Electronic Signature Reciprocity

The different signing processes available to form electronically signed electronic documents provide varying levels of certainty and flexibility when identifying and  attributing a signature to an individual and assuring the integrity of both the document and the signature.  These variations suggest a need for defined levels of trust to establish the extent to which a state government or other entity can assume that an electronically signed electronic record (e-record) received from another state has authenticity, integrity, and reliability.

Impact of Electronic Signatures on Security Practices for Electronic Documents

Electronic signatures introduced by e-Sign and UETA create new security challenges for maintaining public records integrity.  This paper discusses those challenges and introduces a document classification scheme, a best practice state governments can adopt to help them fact the security challenges of e-Sign and UETA.

Interoperable, Practical and Remarkable e-Government:  When, Why and How to Put Reusable XML Components to Work with Web Services

XML-driven web services can create the dynamic framework that lowers the dollar, time, and manpower investments to enable online transactions, especially for environmental agencies and their business constituents.

Is the Lack of e-Procurement Standards a Barrier to Implementation

Individual state and local governments are involved in creating and/or implementing electronic marketplaces as a means to improve the effectiveness of the bidding process, as well as a means to process purchase transaction for goods and services under contract and on the open market.  Reduced acquisition costs, broader catalog availability, more dynamic pricing, improvements in government reporting, approval  and spending controls as well as increased vendor and government efficiency are among expected benefits.  The focus of this paper is primarily on the e-procurement catalog portion of the systems and addresses the business (versus purely technical) issues.

m-Government: The convergence of Wireless Technologies and e-Government

Today, use and development of "wireless to the web" technology is reaching a critical mass and we are witnessing an explosion in the use of wireless Internet appliances, including Internet-ready mobile phone and Personal Digital Assistants (PDAs).  Wireless technologies will improve public access to government information and services and also enable government workers.

PKI Model Certificate Policy

This document defines four Certificate Policies: two for Digital Signature certificates, one for Notary Digital Signatures and one for confidentiality/Encryption certificates.

Recommendations for e-Sign Infrastructure, Policy Management and Governance in the States

A single enterprise-level (state-level) authority for the collection, distribution, and enforcement of all related electronic signature policies will increase the likelihood of efficient, and effective authentication, encryption, and awareness of the signing act's legal significance and transferability over time.

Record Retention Analysis Under e-Sign

e-Sign record retention provisions allow state regulatory agencies to set performance standards for electronic records that law, rules, or regulations require private entities to retain.  This paper is designed to explain e-Sign's impact on the authority of states to require that private parties retain written records of certain transactions.