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Symposium Papers...

	Government in the Age of YouTube: Implications of Internet Social Networks to Government

	Digital Archiving: Preserving Instituional Memory and Culture
	As technology becomes an integral part of the business routines and workflows of every government entity, electronic records are replacing paper records. That has consequences: in government, both the legal framework and the everyday practices for records management were all designed with paper in mind. To make the transition successfully to a digital environment, governments have to understand that the old rules no longer apply. If they want digital government archives to work they need to re-think what they want to do and what they can support. In the process, they have to consider a variety of new constituencies, partners, programs and options, to determine what is most appropriate to their needs and capacities. This rethinking and then acting in new ways is a complex and expensive process. Securing leadership support for the necessary transformation is proving difficult and states as well as other organizations are seeking new models and strategies for making the case for digital archiving.
	Back-Office Transformation: Concepts, Trends, and Guidelines for Government Leaders
	The symposium, entitled *"Back-Office Transformation: Concepts, Trends, and Guidelines for Government Leaders"*, was facilitated by Jerry Mechling, Director of the e-Government Executive Education Project at Harvard University, and focused on how back-office, largely administrative work can be transformed: not merely improved, but improved dramatically and in ways that may significantly change how the work is organized. As a starting point for the symposium discussion, the assumption was presented that while much of the work of government is conducted in real-time with clients, other activities take place in the "back office," away from public view.
	Digital Archiving: From Fragmentation to Collaboration
	This joint report by the National Association of Secretaries of State and eC3 focuses on helping governments map their way to a successful digital archiving program. The paper’s findings are based on case studies of four states: Kansas, Georgia, New Jersey and Washington.
	Transforming the Back Office: Why and How
	This report provides government policy makers with proven strategies for using IT for the critical challenge of transforming production, focusing on steps that often lie invisible to those on the receiving end of government services -- i.e., on the "back office" work that makes it all possible. It also addresses why back office transformation is important, and why it is feasible now in ways not possible before.
	Strategic Sourcing: From Buying the Concept to Buying the Goods
	Government in the Digital Age: Myths, Realities and Promises - A Candid Assessment and Road Map for Success
	At the end of the 1990's, there were ambitious hopes for e-government. Some went so far as to predict that government would be "100% E by 2003". It is important to keep sight of what made technology so exciting just five years ago. The end result of this analysis should be a re-invigorated sense of what e-government can do, with the awareness, as we become older and wiser, of what will take to realize that potential.
	XBI - Cross Boundary Integration: The Key to Successful E-Government
	Cross boundary integration (XBI) starts from the simple and familiar concept of cooperation; two or more entities work together to develop a product they could not create on their own. On an ad hoc or routine basis, this sort of activity occurs every day, in every work place. This year's document tackles this issue by outlining the strategies for a successful XBI project and making the business case. XBI won't be easy but now there is more potential for success, with technologies, tools and models that demonstrate the values to achieve.
	Leveraging e-Government Toward e-Competitiveness (2002)
	Simply stated, the e-competitiveness imperative is for the government to ensure that it get its fair share of the high-end knowledge jobs being created, thus ensuring the well being of the future generations. Governments have invested heavily in e-government initiatives for the past few years. Now is the time to take these e-government initiatives and leverage them for e-competitiveness. This eC3 paper dedicates itself to educating policy makers on the issues and strategies of e-competitiveness.
	Enterprise Electronic Government: e²Gov
	This white paper presents and encourages a proactive approach to e²government, and urges governmental leaders to recognize that their constituents and clients aren't waiting for the services - they find them every day in the private sector and are assuming their government agencies also have such services available.
	e-Government Strategic Planning: A White Paper

	Electronic Commerce: A Blueprint for the States
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This joint report by the National Association of Secretaries of State and eC3 focuses on helping governments map their way to a successful digital archiving program. The paper’s findings are based on case studies of four states: Kansas, Georgia, New Jersey and Washington.